Full-price Merchandise

All returns/exchanges must be made within 15 days of the ship date. All exchanges must be of even value. PlazmaLab USA will not accept a return on merchandise that was previously washed, worn, damaged after purchase, or missing original tags. The merchandise will be returned to you without a refund/store credit at our discretion. Benga Rabbit has the right to deny credit if merchandise returned does not meet our return policy requirements. 

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Sale Items

All sale purchases are FINAL SALE. Return requests on sale merchandise online will not be accepted. If you have any questions, please contact Customer Service at shop@plazmalabusa.com .

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Return/Exchange Procedure

To begin a return or exchange for any reason, please email us a request shop@plazmalabusa.com . All returns must be approved and the customer is responsible for shipping charges when sending your merchandise back to BR. 

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Within 24-48 hours, an email will be sent to you containing a Return Authorization Number. Pack your items and write your assigned RA Number on the OUTSIDE of the package; failure to do so will slow down your return process. If possible, we encourage you to reuse the original shipping package! 

Please use an insured carrier for tracking purposes and ship your items to:

Customers are responsible for all shipping charges on returns. We will be happy to provide a refund for shipping return shipment in the unlikely event that your order is shipped incorrectly.